Warranty

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Strencor warrants to the original user that our products will be free of defects in material workmanship for a period as specified below from the date of purchase unless otherwise noted on the product or our website. Warranty applies to the original purchaser of the product for as long as the original purchaser owns the product. Customization and cosmetic issues such as scratches, rust, and normal wear and tear are not covered. There is no Labor Warranty on any items.

BARBELLS

    Lifetime Warranty for Residential use
    5 year Warranty for Commercial use
  • Coach’s Choice Competition Barbells
  • Redline Barbells
  • Elite Powerlifting Competition
    Lifetime Warranty for Residential use
    5 year Warranty for Commercial use
  • Cerakote Bars
  • Power Bar
  • American Lifter
  • Commercial Curl

    Lifetime Warranty

  • Welded hex bar
    1 Year
  • EKG Bar
  • Swiss bar
  • Axle bar
  • Bolted Multi Grip Hex Bar
60 days
  • Foam Covered Barbells

WEIGHT PLATES

90 DAYS
  • 10 AND 15LB EKG BUMPERS

2 YEARS
  • 25, 35, 45, AND 55 LB EKG BUMPERS
  • 10LB PHANTOM BUMPERS
  • BLACK ELITE COMPETITION PLATES
  • COLOR COMPETITION PLATES
  • RUBBER COATED GRIP PLATES
5 YEARS
  • IRON GRIP PLATES

DUMBBELLS

    90 Days

  • RUBBER HEX DUMBBELLS

    •
    2 YEARS
  • PROSTYLE FIXED STRAIGHT AND CURL BARS
  • PROSTYLE DUMBBELLS

5 YEARS
  • URETHANE FIXED STRAIGHT AND CURL BARS
  • URETHANE DUMBBELLS

MEDICINE BALLS

2 YEARS
  • SLAM BALLS

90 DAYS

  • COACH’S CHOICE WALL BALLS
  • WALL BALLS
  • RUBBER MEDICINE BALLS

LIGHT COMMERCIAL EQUIPMENT

90 DAYS UNLESS OTHERWISE NOTED

COMMERCIAL EQUIPMENT
1 YEAR UNLESS OTHERWISE NOTED

SELECTORIZED STRENGTH (PLATINUM SERIES)
  • 10 YEARS: STRUCTURE MAIN FRAME, WELDS, CAMS & WEIGHT PLATES
  • 5 YEARS: PIVOT BEARINGS, PULLEY, BUSHINGS AND GUIDE RODS
  • 1 YEAR: LINEAR BEARINGS, PULL-PIN COMPONENTS, GAS SHOCKs

RACKS

5 YEARS

  • PATRIOT SERIES
  • ELITE HALF RACK
  • ELITE POWER RACK

TIMERS
1 YEAR
NOTE: ALTERING, OPENING, OR TAMPERING IN ANY WAY WITH THE FRAME, REMOTE, OR POWER CONNECTION WILL VOID ALL WARRANTIES AND LIABILITIES ON THIS PRODUCT.
FOR ALL WARRANTIES * WARRANTY MAY BE VOIDED FOR ANY PRODUCT WHICH HAS BEEN DAMAGED DUE TO ABUSE, NEGLIGENCE, OR IMPROPER USE, ALTERATION, MAINTENANCE, STORAGE OR HANDLING BY THE USER. SPECIFIC ISSUES MAY BE REVIEWED ON A CASE-BY-CASE BASIS.

WARRANTY CLAIM REQUIREMENTS:

  • ORIGINAL PROOF OF PURCHASE (INVOICE NUMBER OR SALES ORDER NUMBER)
  • PHOTO OR VIDEO OF DEFECT / ISSUE
  • RETURN SHIPPING TO STRENCOR HQ OR A STRENCOR DEALER MAY BE REQUIRED AND IS THE SOLE RESPONSIBILITY OF THE CLAIMANT
  • CUSTOMIZATION, ASSEMBLY, AND INSTALLATION, OR DAMAGES RESULTING FROM CUSTOMIZATION, ASSEMBLY, OR INSTALLATION IS NOT COVERED UNDER WARRANTY
IF A WARRANTY CLAIM IS FOUND TO BE VALID, STRENCOR WILL REPAIR OR REPLACE THE PRODUCT AT OUR DISCRETION.

ALL EQUIPMENT SHOULD BE INSPECTED PERIODICALLY FOR DAMAGE, WEAR AND TEAR, AND TESTED FOR STABILITY AND SAFE USAGE.

RETURNS / REPLACEMENTS


RETURNS ARE AVAILABLE FOR MOST UNUSED ITEMS IN ORIGINAL, UNOPENED PACKAGING WITHIN 30 DAYS OF PURCHASE. PURCHASER IS RESPONSIBLE FOR ALL SHIPPING TO AND FROM STRENCOR WAREHOUSE AS WELL AS A 15% RESTOCKING FEE. WHEN RETURNING PRODUCTS PURCHASER IS RESPONSIBLE FOR INSURING ALL PARTS ARE RETURNED. PURCHASER ASSUMES THE RISK OF LOSS OR DAMAGE DURING SHIPMENT AND IS RESPONSIBLE FOR PACKAGE TRACKING. CUSTOMIZED PRODUCTS ARE NOT ELIGIBLE FOR RETURN OR REPLACEMENT.